Privacy Policy

General

It is Sweetheart Moments's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.sweetheartmoments.co.uk (hereinafter, "us", "we", or "www.sweetheartmoments.co.uk"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website visitors

Like most website operators, Sweetheart Moments collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sweetheart Moments's purpose in collecting non-personally identifying information is to better understand how Sweetheart Moments's visitors use its website. From time to time, Sweetheart Moments may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Sweetheart Moments also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.sweetheartmoments.co.uk blog posts. Sweetheart Moments only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of personally-identifying information

Certain visitors to Sweetheart Moments's websites choose to interact with Sweetheart Moments in ways that require Sweetheart Moments to gather personally-identifying information. The amount and type of information that Sweetheart Moments gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at www.sweetheartmoments.co.uk to provide a username and email address.

Sweetheart Moments may collect and use the following kinds of personal information: 

  • Information about how you use this website 
  • Information that you provide to us for the purpose of registering via this website or using our services
  • Any other information that you send to Sweetheart Moments such as via a website form.

Use of personal information

By using this site, you consent to us processing and collecting the aforementioned data, on the terms and for the reasons which are explained below. 

  • Ensure that content from our site is presented in the most effective manner for you and for your computer. 
  • Provide you with information, products or services that you request from us where you have consented to be contacted for such purposes. 
  • Carry out our obligations arising from any contracts entered into between you and us. 
  • Allow you to participate in interactive features of our service when you choose to do so. 
  • Send you our newsletters from time to time that you have positively consented to receive. 
  • Send you marketing communications that you have positively consented to receive. 
  • We may contact you via email to ask you to provide feedback or leave a review of the products or services you purchased.

HOw long do we hold the personal data for?

If We are providing Services to You, we will keep your personal data for as long as We have an Agreement with You to provide Services to You through the Website.

We will keep personal data after We stop providing Services to You through the Website, to see if you would like to start using those Services again.  After that, We will delete Your personal data, except where We need to keep it for legal, regulatory or audit reasons, in which case we may do so for 6 (six) years after You cease to be Our customer.

In some circumstances You can ask Us to delete your data (see below for further information).

In some circumstances We may anonymise Your personal data (so that it can no longer be associated with You) for research or statistical purposes in which case We may use this information indefinitely without further notice to You.

Otherwise, We will only retain Your personal data for as long as is necessary for the reason We collected it.  In making this decision, We consider the amount, nature and sensitivity of the data, the reason We process it and, whether We can achieve that purpose without processing Your data, legal requirements, and the potential risks to You from Us processing Your data. You can contact Us for more information about how long We hold your data for.

Making sure the personal data we hold is accurate and up-to-date

You should only submit to Us or the Website information which is accurate and not misleading.

By submitting Your or anyone else’s data to Us or the Website, You must ensure that You have full authority and consent to supply Us with that data on their behalf and You warrant to Us that You do have that authority.

Security

All information You provide to Us is stored on Our secure servers. We use industry standard security and firewalls on Our servers. Where We have given You (or where You have chosen) a password which enables You to access certain parts of the Website, You are responsible for keeping that password confidential. We ask You not to share a password with anyone.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure so please be aware that any data which you send to our site is sent at your own risk. . While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Data breach

In the unlikely event that our systems are breached, we will inform the ICO immediately and adhere to their guidelines. 

Disclosure of your information 

We will never pass on your details to third parties without receiving your positive consent to do so. 

We may disclose your personal information to any of our group companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985) and also to third parties in the following circumstances: 

  • To any prospective seller or buyer of all (or part of) our business or assets 
  • If we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies and organisations in connection with fraud protection and credit risk reduction. 

Access to your information

If you no longer wish to be contacted in relation to information, products or services that you have previously requested from us, please contact us directly by emailing hello@sweetheartmoments.co.uk.

You have the right under the Data Protection Act to access the information which we hold about you. You have the right to have your information amended or deleted upon request. If you wish to exercise this right, please send your request to hello@sweetheartmoments.co.uk.

Following GDPR guidelines Sweetheart Moments will answer and action all requests within 28 days of receipt. 

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Sweetheart Moments and does not cover the use of cookies by any advertisers.

Links to external sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Protection of certain personally-identifying information

Sweetheart Moments discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Sweetheart Moments's behalf or to provide services available at Sweetheart Moments's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Sweetheart Moments's website, you consent to the transfer of such information to them. Sweetheart Moments will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Sweetheart Moments discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Sweetheart Moments believes in good faith that disclosure is reasonably necessary to protect the property or rights of Sweetheart Moments, third parties or the public at large.

If you are a registered user of www.sweetheartmoments.co.uk and have supplied your email address, Sweetheart Moments may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Sweetheart Moments and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Sweetheart Moments takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated statistics

Sweetheart Moments may collect statistics about the behavior of visitors to its website. Sweetheart Moments may display this information publicly or provide it to others. However, Sweetheart Moments does not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, Sweetheart Moments uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Sweetheart Moments uses cookies to help Sweetheart Moments identify and track visitors, their usage of www.sweetheartmoments.co.uk, and their website access preferences. Sweetheart Moments visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Sweetheart Moments's websites, with the drawback that certain features of Sweetheart Moments's websites may not function properly without the aid of cookies.

By continuing to navigate our website you hereby acknowledge and agree to Sweetheart Moments's use of cookies.

E-commerce

Those who engage in transactions with Sweetheart Moments – by purchasing Sweetheart Moments's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Sweetheart Moments collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Sweetheart Moments. Sweetheart Moments does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Business transfers

If Sweetheart Moments, or substantially all of its assets, were acquired, or in the unlikely event that Sweetheart Moments goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Sweetheart Moments may continue to use your personal information as set forth in this policy.

Privacy policy changes

Although most changes are likely to be minor, Sweetheart Moments may change its Privacy Policy from time to time, and in Sweetheart Moments's sole discretion. Sweetheart Moments encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact us

If you have any questions about this privacy policy or how we treat your personal information, please contact us: 

By email: hello@sweetheartmoments.co.uk