Frequently Asked Questions

General

Q: What information do I need to provide you with for an inquiry?
A: Please use the contact us form on our website, email us or contact us through social media with the date of your event, the postcode and what you are looking for. A colour scheme, your budget and as much information as possible also helps!

Q: What areas do you cover?
A: We’re based in Bromley, Kent and cover most of London, Kent & Essex although our ability to travel depends upon our availability. We will travel further for larger events, so please contact us to see if we can accommodate any other requests.

Q: When do I need to book & do you need a deposit?
A: We recommend booking as far in advance as possible to avoid disappointment. We will do our best to accommodate your date and if we are unable to cover it ourselves we’ll recommend you to another supplier who we work with. No booking is confirmed until we receive a deposit via Bank Transfer. For hire-only bookings, your deposit will also act as a security deposit and will be refunded upon collection of our equipment.

Q: How & When do I pay?
A: We require a deposit for all bookings and nothing is confirmed until we receive the deposit via Bank Transfer. Our preferred payment method is Bank Transfer.

Q: What colour schemes do you offer for Balloons, Floral & Prop Decoration?
A: Every event is treated individually and we will match any colour scheme you like! We work with leading suppliers of Balloons, Flowers & Decorations to match any theme. We can provide colour charts upon requests and we even make our own colour balloons! If you’ve seen something you like, send it to us and we’ll do our best to match it.

Q: What is your view on the environmental impact & sustainable use of Latex Balloons?
A: Latex balloons are not plastic and are a plant-based product made from natural rubber which does breakdown. We do not support the use of Balloon Release and ask our customers to ‘Not let go’. All of our installations are secured and we ask all of customers to dispose of balloons appropriately.

Q: I need to change the date, what can I do?
A: Depending upon how close to the event the request is, we will do our best to accommodate you subject to availability. If the request is within 4 weeks and we cannot accommodate your new date, we will view this as a cancellation and you will lose your deposit.

Q: Do you only offer what is on your website?
A: Absolutely not! It’s hard to keep all of our content updated and we’re always creating new things, acquiring new props etc. If there is something you’d like and you don’t see it, please just ask and we’ll be happy to advise.

 

Balloon & Decoration Installations

Q: What is your cancellation & refund policy for Balloon & decoration Installations?
A: All bookings require a non-refundable deposit. If you wish to cancel, you will forfeit your deposit. Please contact us to find a solution if you do wish to cancel.

Q: What deposit do you require for Balloon & Decoration Installations & when is payment required?
A: To secure any date, we will require a £50 deposit which will be deducted from the total balance due. The full balance for any installation is due 48 hours prior to the event date. Depending on the value, we reserve the right to request a 50% deposit.

Q: How long do the balloons last that are installed?
A: We love this question! It is very hard to say, although most balloons that are installed are not helium based which means they’ll last much longer. It very much depends how you look after them and the environment they are in. Installations inside, will last much longer than outside. Most of our customers will have their installation up for at least one week.

Q: How does it work with the balloon installations that include flowers?
A: Flowers included as part of our balloon installations are artificial and are on hire from us. They should be returned within 7 days of the install date and we can extend this longer if needed. We can use fresh flowers upon request.

 

Balloon Purchases

Q: What is your cancellation & refund policy for Balloon Purchases?
A: For any balloon purchases, due to the personalised nature all sales are final and payment must be made in advance.

Q: What personalisation is available on the balloons?
A: We have the ability to print names, images and theme the balloons. Please let us know what you’d like and we will do our best to accommodate.

Q: How long do the Balloons last?
A: We love this question! The simple answer is it really depends on the type of balloon, whether its air-filled or helium filled and how it is stored and looked after. Please see our Balloon Care section under our ‘Balloons’ page for more information. Some balloons will last 24 hours, others will last months!

Q: Do you deliver?
A: We will deliver depending upon location & our availability, please just ask!

Q: Do you post balloons?
A: Yes, we do! Please check out our ‘Shop’ page for more details.

 

Props & Hire Equipment

Q: Do you offer longer periods of hire?
A: Yes, we can offer a longer period of hire, please contact us to discuss your requirement.

Q: What is the quality like of your hire equipment & props?
A: We pride ourselves on quality and frequently refurbish everything. We will only hire out equipment that we’d be happy with at our own event. We don’t buy cheap props and skilled craftsman provide us with all of our equipment which are designed specifically for us. You won’t find better quality anywhere else!